For US Customers we ship all packages through the United States Postal Service (USPS). We offer the following rates:
USPS Priority Mail ($7.99)
USPS Priority Mail Express ($19.99)
Orders placed before 12PM EST will be packed and shipped on the same day. Orders placed after 12PM EST will be packed and shipped the next business day.
Please take into consideration that our fulfillment center and the post office are closed on Sundays. USPS is also closed on all federal holidays. Due to high volume during and after holidays, please note that there may be delays but we are doing everything we can to ship your order as soon as possible!
Don’t worry, this is normal! USPS is still updating the tracking information. The tracking should update by around 9pm EST on the day it ships. If you order by noon EST, your order should ship same day, otherwise it ships the next business day. Please keep in mind that our online fulfillment and the post office are closed on Sundays.
Unfortunately we don’t know where your package is either. If you received tracking information, we definitely sent it out! Make sure you check every possible place your mailman could have left your package. The mailbox, front door, back door, your roommates, etc. If you still have not found your package, it’s possible your mailman made a mistake and marked the package as delivered by accident. Sometimes they also mark your package a little too early as delivered when they are still in the process of bringing it to you. If your packed has definitely not been received, please give your local post office a call and they may be able to find your missing package or let you know what happened. If the post office can determine that your package is indeed lost, send in a customer service ticket and we will help you out from there.
This happens sometimes. On occasion, the post office does not update the tracking in a timely manner but your package is still on its way to you. If it is past your scheduled delivery date, call your post office and they may be able to locate your package and get it on its way to you. Check your order confirmation email as well to double check that the shipping address is correct. If the post office determines that your package is lost or being sent back to us for any reason, send us a customer service ticket and we will make sure your package gets to you!.
Here is our shipping information: 2100 South 9th St. Louisville, KY 40208 443-818-9000
Unopened E-liquid is eligible for return up to 14 days for in-store credit or exchange. No exceptions.
Charlie Noble reserves the right to deny a return if a product is damaged or faulty due to a user error.
Sale items: All sales are final
For online sales, 14-Day Policy starts on the delivery date of the order
Please contact us at info@CharlieNoble.com to inquire about the process of a refund or return and one of our customer service specialists will be happy to guide you through the process.
Our Build-A-Pack program is a great way to save on your favorite e-liquids anytime you need them. When you add multiple items to your cart, you will receive discounts based on the amount of bottles you've purchased.
1 bottle = Full Price
2 bottles = 10% off
3 bottles = 15% off
4 bottles = 20% off
5 bottles = 25% off
The Build-A-Pack program cannot be used in conjunction with other offers, deals, or promotions. There is nothing you need to do to receive the Build-A-Pack discount, just add the items to your cart!
Some items, such as subscriptions and samplers don't count towards the bottle count for the Build-A-Pack discount as discounts for these items is already built in to the price. Please check your cart to see if any of these items are present and contact us if you are still having issues.
Have a product that you love and order all the time? Subscriptions may be perfect for you!
Subscriptions allow you to choose your favorite flavor and have it automatically ship at a weekly interval that you choose. When you subscribe to a product, you receive a 10% discount above and beyond the Build-A-Pack Discount up to a total of 25% off.
Any E-Liquid products can be set up for a subscription. You can view subscription products by clicking here:
You can visit here to manage your subscription: Manage My Subscription
You will need to be logged into your account and have an existing subscription to edit it. You can swap out products, skip an order, or change the frequency. If you are having any trouble, please feel free to contact us at Info@CharlieNoble.com, or click the live chat at the bottom right of the page and we'd be happy to help you.